Returns & Refunds

While we are pretty sure our products won’t disappoint you a little bit because we have in house manufacturing, this is just in case something goes wrong (Don’t worry, we’re here!).

Each of our products are carefully handcrafted and while we try to deliver exactly as in the picture, there might be very slight difference as they are handmade entirely.

Orders once shipped can’t be cancelled and won’t be eligible for refund.
We don’t offer returns/exchanges in our accessories, however, in case you receive a damaged or incorrect item, here is what you need to do :

• Update us within THREE working days via Email or Ping us on Instagram.
• Your item will then be Exchanged.
• Unboxing video is mandatory.
• We DO NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only.
• In case your item is unavailable; the amount will be credited to your bank account.

We will need an unboxing video to verify that the product was damaged at our end. And if the defect is found at our end, we offer an exchange and not a refund.

We request to all customers for their co-operation. As you know opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered or dispatched. ZuDiva wishes its customers the best shopping experience always.